Customer Success Starts With How We Sell!

Hello Subscriber,

This is your Sunday Daily Sales Reset email. You’re not required to read it or respond! You have the choice to wait until Monday.

However, you might take some time on your Sunday to look forward to next week. This might be a great way to prepare for the success you can expect with your Daily Sales Reset!

Customer Success Starts With How We Sell!

In recent years, we’ve seen the explosion of a new industry called “Customer Success”.

I know that most of the good people involved in the world of Customer Success are genuine in their desire to get things right for their customers.

However, it seems to me that almost everything about the current approach to customer success is about “minimising churn” and “seeking cross-sell and up-sell opportunities”. Most Customer Success Managers are targeted at customer retention and additional revenue achievements.

At Sales Reset, we recommend a fundamentally different approach to defining and achieving your customers’ success.